Description

OSDH requires a Help Desk Support Technician to provide Tier 1 and Tier 2 support for our staff across the state. The position involves troubleshooting hardware/software issues, managing tickets, and escalating complex problems.

Requirements

- 2+ years help desk experience - CompTIA A+ certification required - Experience with ServiceNow or similar ticketing system - Excellent communication skills - Remote work available with occasional travel

Required Skills